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(4) training relevant stakeholders to improve knowledge of the policies and rights in the areas covered by the Programme;

(5) developing and maintaining information and communication technology tools;

(6) supporting civil society organisations and non-profit stakeholders active in the areas covered by the Programme:

(a) to increase their capacity to react, and to ensure adequate access for all citizens to their services, counselling activities and support activities;

(b) to carry out advocacy activities to promote rights, thereby also strengthening the protection and promotion of Union values and respect for the rule of law, and contributing to democratic dialogue, transparency and good governance, including in cases of shrinking space for civil society;

(7) increasing awareness among citizens, especially young people, of European culture, cultural heritage, identity and history, including with regard to totalitarian and authoritarian regimes and other defining episodes in recent European history, so as to strengthen remembrance and European citizens’ commitment to the Union and to encourage tolerance, mutual understanding, intercultural dialogue and respect for diversity;

(8) bringing together citizens of different nationalities and cultures by giving them the opportunity to participate in town-twinning activities and civil society projects, thus creating the conditions for an improved bottom-up approach and fostering civic and democratic engagement;

(9) encouraging and facilitating active and inclusive participation in the construction of a more democratic Union, as well as raising awareness of rights and values through the provision of support to civil society organisations;

(10) developing the capacity of European networks to promote and further develop Union law, values, policy goals and strategies;

(11) financing technical and organisational support for the implementation of Regulation (EU) 2019/788, thereby underpinning the exercise by citizens of the right to launch and support European citizens’ initiatives;

(12) enhancing knowledge of the Programme and dissemination and transferability of its results; and fostering outreach; including by setting up and supporting Programme contact points.

ACTIVITIES SUPPORTED BY THE PROGRAMME The general and specific objectives of the Programme set out in Article 2 shall be pursued in particular by supporting the following activities:

(1) awareness raising, promotion and the dissemination of information within the areas and objectives covered by the Programme in order to improve knowledge of rights and values and related policies;

(2) mutual learning and the exchange of good practices among stakeholders to improve knowledge and mutual understanding;

(3) analytical and monitoring activities to improve the understanding of the situation in Member States and at Union level in the areas covered by the Programme as well as to improve the implementation of Union law, policies and values within Member States, such as activities including the collection of data and statistics; the development of common methodologies and, where appropriate, of indicators or of benchmarks; studies, research, analyses and surveys; evaluations; impact assessment; and the development and publication of guides, reports and educational material;